OSS Modernisation is a solution for future-state service and infrastructure transformation. It focuses on perfecting operational excellence, accelerating product time-to-market and guaranteeing service accuracy from the cloud with virtualised platforms, for the cloud and cloud-based services; and with the cloud - leveraging cloud-centric front and back office partners. It strengthens seamless end-to-end service order capture and delivery and paves the way for the introduction virtual networks and services.
An OSS Modernisation approach builds a seamless end-to-end service lifecycle that minimises manual steps to focus on end-to-end process automation. When properly addressed it eliminates any gaps in the process by which network resources are discovered and services are designed and deployed. It drives total cost of ownership (TCO) reduction by integrating with network and business solutions and leveraging a vast integration library, unifying service delivery for all services including mobile, broadband, IPTV and voice.
OSS Modernisation addresses the need to avoid network vendor lock-in using open, light and evolutionary interfacing capabilities. It helps to drive business agility and opens doors for the introduction of new features and services. With OSS Modernisation, you bring new 3rd party or OTT solutions, technologies and strategies to your environment, organisation and business, to deliver broad, agile and competitive offers to market.
OSS Modernisation enables you to run an omni-channel business approach, connecting with sales automation and customer relationship management (CRM) to achieve that 360-degree customer view that today’s market demands. Get consistency across channels and throughout each customer contact, give your customers the option to build their own services, buy across any channel and manage their own accounts online.
OSS Modernisation intuitively abstracts service complexity and puts product information into a single, central catalogue that you can easily expand or change at any time. No specialist knowledge required. Respond fast and fluidly to market changes and customer demand, launch new products and seamlessly bundle and cross-sell promotions across multiple channels.
Move away from the monolithic, inventory-driven fulfillment approach by intelligently only using the resources you need to fulfil services. Use inventory federation to discover and reconcile a clear understanding of network and service relationships, feasibility and availability. With OSS Modernisation, federate inventories and bring physical, virtual and logical resources together in a manageable fashion. Don’t migrate, federate!
OSS Modernization identifies the key business processes of service delivery and turns them into dynamic flows. Discover, design, sell, order and troubleshoot easier than ever with flows dedicated to make the processes as frictionless as possible. Leverage modern cloud-based business support systems like Salesforce, enrich service offerings with 3rd party over-the-top (OTT) applications and unify delivery.
FlowOne Fulfillment™ is a product that provides holistic creation and orchestration of services to perfect the customer experience. It offers end-to-end process support at every service touch point and provides conversational, automated processes between systems to ensure superior accuracy and speed when delivering services.