Customer Engagement Automation

Customer Engagement Automation
Taking you to Moment Business.

Customer Engagement Automation is a solution that applies Artificial Intelligence to engage with an individual customer in the right moments to impress, increase loyalty and add value.

Our solutions and software suites

Solutions

Product Suites

Agile Service Monetization
Customer Engagement Automation
Digital Service Lifecycle Management
FWD – Digital sales channel
Intelligent Data Fabric
IoTED™ – Fast Lane to IoT business
OSS Modernisation
Data Refinery™
Products
Enterprise Data Processing
Covergent Mediation
Roaming Management
Fastermind™
Products
Real-Time Decisioning
Smart Monitoring
Advanced Analytics
FlowOne Fullfilment™
Products
Catalog
Provisioning & Activation
Number Management
Subscriber Profile Repository
Order Management
FlowOne V™
Monetizer™
Products
Policy Control
Online Charging
Convergent Rating
Are you well?
FWD application

“Customer experience is the next battleground for market share.”

Gartner

"Net Promoter Score for new entrants: 72 vs. 6 for Telcos"

Salesforce

The benefits

Engaging in real-time brings benefits

4G package offer adoption improved with more than 300 percent over traditional targeting methods.

Service provider in MEA

"80% of businesses called machine learning for automated contextual recommendations important for creating personalized customer experiences"

451 Research

How to become an offer-driven operator?

The 451 RESEARCH'S take on how Comptel can help.

What to expect?

FOR TELCO

  • Increased revenue and customer loyalty
  • Improved marketing Return of Investment
  • New business opportunities through business in the moments

FOR END-CUSTOMER

  • Spot-on, relevant engagement – less spam
  • Superior customer experience
  • Discoveries through relevant recommendations

How to turn on Customer Engagement Automation?
Try these software suites.