Artificial intelligence applications for the Digital Telco

Fastermind™ is a software suite that brings artificial intelligence for digital telcos. It recommends, predicts and automates real-time decisions (RTD) for next best actions, enabling customer engagement automation. Fastermind™ is geared to dig deep into the telco domain data and processes to extract value from the data that only digital service providers own. Discover patterns and give recommendations to engage with your customer with the right message at the right time.

Personalisation is the Key to Loyalty

Today’s mobile customers want to be treated as individuals. They expect their service provider to know who they are, and they want them to provide more tailored services.

  • PREDICT: Anticipate opportunities and threats with smart machine-learning algorithms

  • RECOMMEND: Personalized, contextually relevant customer engagements with RTD

  • AUTOMATE human tasks and operations to improve scale and efficiency

With Fastermind™, you can increase revenue, marketing Return on Investment (ROI) and the customer lifetime value. Turn digital moments into real-time business opportunities with engagements that are just right for the customer’s context.

Activated 33.000 dormant customers, generated revenue of USD 1.7M in 3 months.

Operator in MEA

"83% of businesses rate the use location-based data correlated with customer profile data for contextually relevant communications as important"

451 Research

8% increase in ARPU in 3 months.

Operator in MEA

Key benefits

Customers Want Individual Attention

55% Want more personalised offers. Download the Power of Personal research materials.

357% increase in take up rates in LTE adoption.

Operation in Asia

Campaign take up rates improved by 100%-377% over a 3 month period (real-time vs. batch).

Operator in MEA

How does the Fastermind™ suite work?

Want to know more about the Fastermind™ Suite?

Download the Data Sheet.

How to use Fastermind™?

Select the trigger

Define the moment to engage. Example: the customer has used 90% of her quota.

Select who to target

For example ‘postpaid user’ + ‘small data packet’.

Select the action

Define what to offer. For example, ‘upgrade to medium data package’. You can create the data package using Monetizer™ .


When you are happy, publish with the click of a mouse.

Monitor the performance

Follow the effectiveness of the engagement and tweak if needed.

Key features
Key features

Fastermind™ key features

  • Real-time decisioning (RTD) for customer engagement automation based on customer’s digital moments and profile data.
  • Easy to use user interface optimized for marketing users to create and manage contextual engagements
  • Integrates to Data Refinery, integration with 3rd parties supported
  • No vendor lock-in
  • Big Data aggregates for dynamic & descriptive variables on customer  or network trends and patterns
  • Predictive and tailor-made machine learning use cases to resolve specific business problems


Want to know more about the Fastermind™ suite or book a demo? Contact us!