Fastermind™ is a software suite that brings artificial intelligence for digital telcos. It recommends, predicts and automates real-time decisions (RTD) for next best actions, enabling customer engagement automation. Fastermind™ is geared to dig deep into the telco domain data and processes to extract value from the data that only digital service providers own. Discover patterns and give recommendations to engage with your customer with the right message at the right time.
Today’s mobile customers want to be treated as individuals. They expect their service provider to know who they are, and they want them to provide more tailored services.
With Fastermind™, you can increase revenue, marketing Return on Investment (ROI) and the customer lifetime value. Turn digital moments into real-time business opportunities with engagements that are just right for the customer’s context.
Telco data is unique. That is why Fastermind™ has AI that understands the domain specific data, processes and systems like no other. Fastermind’s use cases are optimized for the telco sector and it automatically triggers the action to deliver the communication.
Engage your customer with attractive promotions or messages at the peak moment of interest. Offer only what is relevant, when it is relevant. Fastermind™ combines the dynamically changing contextual criteria (such as location) and the more static information (such as customer profile) for each engagement.
The best way to serve a customer in the right moment is through mobile: it’s always on. Fastermind is optimized for mobile channels.
Use data to generate insights for fact-based and data-driven decision-making. Fastermind™ visualizes data in real-time to serve business stakeholders instantaneously. Find specific event records from big data to discover threats and opportunities.
Discover insightful patterns from data that are easily hidden from the human eye. Fastermind™ finds unexpected relationships from network and customer data. Stay a step ahead of the curve and anticipate your customer’s next move or find problems from the telco data before the problems escalate or become a crisis.
Creating RTD logics for customer enagements is super simple. Onboard marketers and product managers quickly.
Tirelessly follows the data streams but ignores the irrelevant moments. Streams provided by Data Refinery.
Identifies the right moment to engage with the promotion or message.
This is a real-time profile with an aggregation of information (subscriber information, CRM data, analytics data). Gives you the best view on the customer.
Engages the customer in the right context with the logic that the user has created.
Identifies patterns and usage trends to produce predictions on expected behavior.
Identifies best next action for the customer based on usage patterns and machine learning.
Gives you the best view on data, whether past or fast.
Define the moment to engage. Example: the customer has used 90% of her quota.
For example ‘postpaid user’ + ‘small data packet’.
Define what to offer. For example, ‘upgrade to medium data package’. You can create the data package using Monetizer™ .
When you are happy, publish with the click of a mouse.
Follow the effectiveness of the engagement and tweak if needed.